I'm staying at Thalasso at this moment. I asked about the upgrade cost and I was told that even if I'm using rewards points for my stay (as Ambassador), they will upgrade as long there is availability , but if I want to guarantee a room upgrade, then I have to pay. Besides, I got my fruit platter, in room water (I think if for everybody), late check out and a gift.
In the other hand, Le Moana told me that my Ambassador benefit does not apply when I use rewards points. Probably that's why they have a lot of availably for rewards points, since they don't offer OWB as a base and they don't even do complimentary upgrades.
Last edited by fedechat; Jan 4, 2015 at 12:07 am