Originally Posted by
TommyC80
You cannot use the club level certificate on point or free-night award stays. Also, The club level certificate is only valid against the best-available-rate for the hotel, in a room category that has both a club level and non-club level version. You can't use the cert with AAA rates, corporate rates, or with any hotel package that may be on offer.
For example, if there is a regular garden view room available for sale. But there are no garden view rooms on the club level, you cannot use the upgrade certificate.
You may be able to get award taxes and fees credited, but it seems to be agent dependent. HUCA if you don't get the response you want.
I've been trying to search this out and found some conflicting info (from other forum sources in addition to this thread). Are you positive the club upgrade CANT be used with a corporate rate or even AAA rate? Any exceptions to this? couldnt find notes of the specifics in the signup info and after reading through this thread it sounds like calling a Chase rep for info is nearly worthless. Anyone have a pdf of the complete T&C?
One more thing. Do I need to use the RC card for payment in order to use club upgrade or does the upgrade attach to my member number so I can use my company credit card to pay for stay?