Their response to my recent email:
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"We apologize for the delay in supplying you with your request for your
United Airline Miles however; we have been unable to acquire the miles.
Please note that are site explains that in the event that we are unable to
fulfill a requested reward we hold the right to offer another reward in its
place. Therefore, we are at this time asking you to either request an
alternate reward or if you would like to wait, we will double your reward
miles.


Sincerely,
E-Poll"
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My thoughts: Double my reward miles? For what?
Zero times zero is still zero.

bj-21.