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Originally Posted by FFlash
Too bad I could not use my PB after all and I had to cancel it (darn, I saw the room had been upgraded to junior suite; first time ever happened to me!). However, I wanted to check if those 2 rooms came back to PB inventory, so I tried to rebooked them immediately after canceling them. No, did not work. There were 30k points available even before, but my cancelled 2 rooms did not open 5k PB awards.
This is too bad for other people IMO if one is not able to use the rooms.
kudos for you to report this.
I doubt it will have the necessary effect on FT members who reserve more than they will actually use ("just in case") - you know who you are -, but at least it should instill a bit of a bad conscience in them.