Originally Posted by
onlysuites
I put in a BRG 3 days back for a stay today and have not heard back from them. I will be staying regardless free or not but would rather cancel and book the cheaper room if they don't reply as I have until 4pm.
What happens when they don't reply?
I think your claim has gone "missing", response times at the moment are around 30-36 hrs. So perhaps book the cheaper rate.