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Thread: Suspended MP Accounts / Username Access Disabled / 3rd Party Security Breach-Dec 2014
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Old Dec 27, 2014, 7:41 pm
  #13  
Roka
 
Join Date: Jun 2010
Posts: 400
Originally Posted by david4455
A third call and a 20 minute or so wait " for a supervisor" was what it took to reset the account.

They should have enabled a regular Unitedplus CS agent to reset the account instead of having to go through a supervisor. The hold times for a supervisor are through the roof because of all the suspension emails that were sent out yesterday.

Poor planning and instructions.
I had to wait for a supervisor too. But it was less than a minute when I called last Sunday.
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