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Old Dec 26, 14, 5:15 pm
  #20  
jdawg
 
Join Date: Aug 2005
Location: All Over
Programs: DL Gold, AA EXP, SPG Plat, Hilton Dia, Hyatt Glob, CC Gold, Avis President's Club
Posts: 542
Originally Posted by rsteinmetz70112 View Post
You had two upgrade vouchers paid for withe A+ credits?
Those should have converted at 4,800 points. I'd call or email or something.
These were a total pain to get settled, I called three times and got three different answers from SWA Customer Service phone reps. The final one was a former Airtran rep (the only one who was actually able to look into Aitran's system) who shared in my frustration and told me she was powerless to help except to tell me to call Southwest Customer Relations - called twice, got busy signals, not even a recording!

Finally resorted to filing a complaint with the DOT, SWA finally acted and credited the missing 3,600 points for each business voucher in my Airtran account at time of conversion and called to apologize about the mistake.

RIP Airtran - not the most luxurious way to fly, but their phone reps were empowered to make things right the first time.
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