Even when you shouldn't have to, this is true!

I had a new card issued when the old one expired. No number change, just the usual replacement every few years.

Idine's system doesn't update the expiry date automatically, which is fair enough. However, they don't even bother to inform you when the only card you have with them has expired! When I realised that the old expiry date was on their system still, I found there was no way to edit the expiry date and yet I couldn't add the same card again because it had the same card number! I emailed them and they updated the expiry date for me and, after I sent in copies of receipts, credited my account appropriately for missed dining.