Following my initial posting, excellent developments today.

I thought I owed it to the Hotel Intercontinental Stuttgart to publicise their superb response to my "Guest Satisfaction Survey" which I handed in at check-out last Sunday.

Today, just 5 days later, I received a very positive letter from the General Manager, Gerald F. Etter. I quote: "...we have reviewed the benefits offered for Six Continents Club Executive Members, up to now an upgrade to a Club Floor room has been offered, however, without access to the Club Lounge. We will now change this and offer access and also improve the variety of items offered at breakfast."

What a fantastic response. I am well impressed. My dented enthusiasm for Intercontinental Hotels is fully restored.

If that wasn't enough to win back my support, Herr Etter throws in a complimentary two-night weekend stay next time I'm in Stuttgart.

Now that's what I call quality customer service! And it makes good business sense: I shall certainly now be making I/C my top choice for future hotel stays around the World.