Originally Posted by
BERbound
If it's any consolation I had a flight change on a BA/AA itinerary (also via DFW) which was booked with BA direct, the change extended my layover at DFW from 4 hours to 5:30 hours which wasn't ideal as I'll be staying at the airport. There was a flight which departed 30 minutes after my original scheduled flight but BA would not rebook me as the original flight wasn't cancelled just retimed so BA wouldn't budge. You haven't lost anything by going via Expedia, BA would have treated just as bad!
Yes, probable the final result would be the same.
Anyway, no more with Expedia:
- in each call i had to repeat the same description of the problem. Every day.
- they garanteed me that i would receive a call back that never happened.
- ask to speak with a supervisor and the answer was no.
- they gave me the NO without comunication to BA.
- they finallly comunicated with BA when i said that i would fake legal actions against them if the donn't do their work of being between BA and me.
So my conclusion is that Expedia is not there for helping you and defence your rights. The call center is the worst that i've ever seen.
NO MORE EXPEDIA FOR ME, NEVER