Originally Posted by
BostonGuy
...What's unfair to customers who haven't been through this before, as I have, is that the rules are not clearly stated.
What is unclearly stated?
http://www.delta.com/content/www/en_...ial-items.html
Fragile items that meet all the requirements are allowed as carry-on or checked baggage, and may involve signing a Limited Liability Release Form at the airport. Please see our limited liability policy.
Fragile/Limited Liability Release Items
We will accept certain fragile or perishable items without a limited liability release as long as the item:
Is packaged in the original factory-sealed container
Includes internal protective packing material
Is typically designed for shipping
Items that are not appropriately packaged, and are not assistive devices, will only be accepted upon completion of a limited liability release.
This can be found easily either via a search or following the obvious links on dl.com