Same thing just happened to me. I redeemed some Alaska air certs. Site showed a date of 3/20/02 for about a month(since submitting the order)
Today no sign of pending order, points placed in account again and all are listed as available.
Getting a little tired of this stuff, just delaying tactics. Maybe they are going under.
Mike
[This message has been edited by MIKESILV (edited 03-20-2002).]