About 9 weeks ago I redeemed 1500 mypoints for 1000 Marriott points in both my husband's and my accounts. I am still waiting for paper certs via mail.

I emailed mypoints cust. service after about 5 weeks. They said to wait 6-8 weeks. No answer to my last email a few weeks ago.

Last fall I redeemed a few of those for just my account and had them within 2 weeks or so. Do you think it has anything to do with the fact that this was the first time we redeemed for an additional family member? Why so fast last fall and so slow now?

My 1500 points show up as completely gone. My husband's as pending to be gone. Has anyone ever found a CS phone number to call?

Thanks for any feedback. I want to make some more purchases from the site but am hesitant. I remember the threads last fall about them freezing additional household accounts. I hope those all got worked out.