I also made a purchase from Half.com on 2/20. 400 points for 1 book seemed great. No big loss if they didn't come thru since I wanted the book and this was the only place I could possibly get points for the purchase. I e-mailed them after 2 weeks and got the same canned 1st response you did. I decided to wait 30 days since that seems to be a standard wait time. I once again e-mailed automall about 5 days ago and they have not responded.