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Old Dec 23, 2014 | 8:24 am
  #4  
rwoman
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Join Date: Feb 2010
Location: LHR
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Agree KL is responsible for the bags; upon arrival at CPH, you should've contacted the lost baggage office. IME, a third party handles it in smaller stations.

Some recent discussion in the KL forum:
http://www.flyertalk.com/forum/air-f...n-luggage.html
http://www.flyertalk.com/forum/klm-f...t-luggage.html

KL - tracing baggage: LINK
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