Originally Posted by
tomnativenewyorker
Yes I saw it later.
But it is still good to make people aware of the EU261 rule because it seems many arent even aware of its existence.
But let/s not confuse the OP.
Honestly it is like beating a dead horse...
I was seriously delayed a few years back on a flight originating from FRA to KUL via DOH due to QR cancelling their flight so they stuck us on LH. That meant a 6 hour wait in DOH. Got to the gate and found that QR cancelled the KUL sector because their computer showed that we no-showed the flight. That took a few tense minutes to sort out. Then upon arrival, our bags didn't make it and were still sitting in DOH. Filed a complaint, filed for compensation. Received nada.
We were flying J.
QR - good in the air.
on the ground. Clueless in Customer Relations.