Originally Posted by
trang.neoguri
Thank you so much for all your answer.
@LAXative: No, I book it through an agency based in Sweden.
@Guy Betsy: Yes, I acknowledge that my friend's situation is very complicated. As we put the LAST NAME completely wrong. It is due to the automatic filling feature of the web browser.
Do you think that they are reluctant to help us as the name is so difficult to change and the situation involves two airlines. But is there any chances that it is getting easier as the route inside Europe (Finland - Italy) operated by both airlines Cathay + Finnair. Can we just request name change to Cathay as a new ticket is issued any way?
Thanks again for all your reply.
Because the first sector of the ticket is with AY, CX will not do anything.
You really need your TA to sort it out. And yes, you most likely will have to cancel the entire ticket, fork out the penalty, and rebook. But that's the trouble with on-line travel services. There is no human interaction and when there is a problem like this, you get cold reception. Whatever happened to going into a travel agency and doing your booking? Then things like these can be easily resolved.
But I have sent you a PM. Reply to me and I will suggest best course of action to take.