Originally Posted by
m0hamed
I've seen such ugly scenes at several properties. I too have intervened.
Regardless of the issue the staff do not deserve to be abused.
Hyatt have a code for difficult guest on their systems which I'm sure she is now flagged.
Customer Service is the keyword here. If you work in that field then you have to face situations such as these especially if it's a persistent and well known issue. That has nothing to do with abuse.
In a situation like this one can 'intervene' all he wants, my reply would have been that I didn't ask for your opinion and if you think I should take a cab then give me 20$ to take one.