Originally Posted by
SoCal
You still have boarding passes? Or something showing you took those flights? Even without this, LAN should have your data on those flights. Your name should appear even if the LAN # did not. Not sure how LAN could say you didn't take those flights. TAM, which is part of LAN, certainly had your name in the system at some point.
Is LAN crediting you with the equivalent miles for your originally-booked itinerary but you want the extra miles for this new routing, or are they not crediting you at all? I'd ask to speak with a supervisor. Your name has to be attached to the new flights at some point. Boarding passes not always necessary to get miles, but could certainly help. You could send them copies.
I got credit for the outbound, but not the return. I have the boarding passes, along with my missing luggage form, which makes it pretty clear that I had to have flown the flight. I only used the website to try to claim those miles, but nothing came of it, so I will try to call them and see what happens.