Hi,
I am sorry for any trouble that I might cause with this question.
My friend booked a ticket from Finland to Vietnam through travel agency. The itinerary including Cathay - Finnair operated flight to Milan and Cathay operated Flight from Milan to HongKong then HongKong to Vietnam.
In such a rush, she has misspelled her name. I have checked online that both Cathay and Finnair allow to change name due to misspelling. But my friend can only correct it through travel agency yet the travel agency reply to us that
They tried to change name but it is impossible due to restricted fareclass and the system responsed the ticket will be cancelled.
I tried to contact Cathay and they answer me that the travel agency need to contact them and do everything by themselves.
How can I talk to my travel agency because I want to have a clear document or policy from Cathay which instructs the travel agency how to change name clearly. With that, I hope I can talk to them so that they are more active in dealing with the issues.
I found these two documents from internet. One from Cathay and one from Finnair. It clearly states that it is allowed to change name due to misspelling.
I already gave them but they seems not interested in helping me.
http://www.cxagents.com/cxa_content/...TA_12Feb12.pdf
http://media.finnair.com/easy/docs/A...s_Oct_2010.pdf
I hope I won't cause too much trouble here and thank you very much in advance.
Trang