Originally Posted by
WestSideBilly
Man, you guys are harsh. I don't see how the daughter was in the wrong here, and deserves a hard lesson. She was at the check in kiosk > 40 minutes from departure, but the TAs had already left to become GAs.
It's pretty bad when the TSA has better customer service than your airline...
I'm with you. Since she was not allowed to check-in on-line and presented herself for check-in prior to the cut-off time (40 minutes), she followed the rules. Yes, she was not checked-in prior to the cut-off, but that is the fault of AS, not the daughter.