on-line booking
I made an on-line booking on QT a few weeks back (SHJ-DOH) and paid by credit card. The tickets were issued and the money taken from my credit card.
Now I keep getting messages to finalise my booking or my reservation wil be cancelled! I have to send a scan of my passport and a scan of my credit card statement. How rediculous is that? I make about 100 flights a year with the most obscure airlines and I have never come across anything like this.
I called the reservations department and initially they told me that I need to show my credit card on departure for security reasons, thats fine. I thought this would be the end of the e-mails but now I have received another one requesting the scans again! Called reservations again and now they told me its a random action to make sure the pax booked are genuine. I am absolutely confused and will never use QT again. Anyone else there with the same experience?