Originally Posted by
Adam1222
I don't know what basis any of the conspiracy theorists are talking about what management did, but it is not unusual for obvious mistake rates to be cancelled. This has happened with OTAS and with properties themselves, including Starwood. The key is for it to be done promptly. As for legal recourse, you have none. A $310 discount is not a "low price", it's a mistake.
Make a mistake like this on a residential lease and the "guest" is yours for a whole year or more in some states/nations/countries, no matter when the mistake is discovered and no matter what the T&C you try to impose on the guest. Issues like this are out of your hands. Litigate it and you may end up owing 3x damages! Or you can just try and offer them a buy out or pay off to get rid of them. Sure costs are higher in hotel industry but so are the guest relations regulations and contracts. And as Blackrock has found with Hilton, scr--wi--g the guest, loyalty program is much easier and much more profitable in hospitality industry than in residential REITs with no one looking over your shoulder.