Originally Posted by
EuropeanPete
Meh, I think you'll find that compensation culture is a bit of a North American construct. You should expect a genuine apology, but the idea that you should get rich in some way from a hotel error isn't something which you will find much away from home.
I would also strongly recommend that next time you have an issue with a drain that you call a plumber rather than the Manager
Hence why I called into SPG. I profusely thanked the DM for her initial offer and cited cultural differences to why I was offended by her 3k offer. I dunno cultural norms but I did say explicitly that N. American hotel would have treated the customer recovery different....that's all!