Or, DOT violation or not, can a passenger be bound by the terms of a contract which incorporates the fare rules when those fare rules are not available to the customer before entering into the contract to travel?
Originally Posted by
MSPeconomist
When you book a ticket on the DL website, IME it's only possible to see the fare rules about fifty percent of the time. Often clicking on the link brings up a page saying "fare rules not available."
Now you can no longer see the fare calculation details on the ticket receipt, just the total fare and the various government imposed taxes and fees.
Is this really legal or does it violate some DOT regulation?