Originally Posted by
AustinBear
...They cannot fix it manually. So, they said I needed to cancel my reservation, rebook and hope the upgrade comes through again. So, if I do this, I may lose the 6 night upgrade and not be able to cash in 9 of 10 SNA's for this year. Or, keep what I have, effectively lose 6 of 10 for this year and already use 3 of 10 for next year...
My apologies if your success using SNA's did not live up to expectations; however, I'd like to try and see if I can get someone to fix this. I'm not sure that it can be, but I'd be willing to try. I just need your SPG account number to start the ball rolling.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]