FlyerTalk Forums - View Single Post - AY+ elite (unofficial) "soft perks"
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Old Dec 16, 2014, 10:37 am
  #53  
LoungeEnthusiast
 
Join Date: May 2012
Location: GVA (HEL)
Programs: AY Plat (OWE)
Posts: 536
Originally Posted by intuition
Like the typical nordic person it would annoy the xxx out of me, but I probably wouldn't act on the flight. I would make a formal complaint to AY later. (soft block isn't a perk, but selecting exit row is, and AY even charge people for this)

IME AY does not take such complaints seriously, but I guess they should if they want to keep on charging for seats. Especially when flying on China.
I understand giving feedback is important, but in this case I think a formal complaint afterwards would not make any difference... I mean what would be the way in which AY could retrospectively make you feel better about what happened?
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