Since the Chase UR website was updated sometime back in November, I've completely lost the ability to freely combine/transfer points back and forth between my personal and business accounts (Freedom x 4, Ink Bold, and Ink Plus). I can transfer points between Ink accounts, and between Freedom accounts, but not between personal/business accounts.

I've made multiple phone calls and none of the reps seem to know why, but they all seem to think it's correct and that "terms have changed" to prohibit this type of activity. The last rep I spoke to even said that my Ink Plus account doesn't show that it's a "Chase UR" account, but instead an "Ink Plus 5-2-1" account, which is different....? I can't imagine any of this being accurate - in the past, Chase UR points were Chase UR points, and as long as you had a premier account type (Sapphire Preferred, Ink Plus, Ink Bold) which has transfer partners, you could freely combine points and all the points were the same (no difference between "Freedom points" and "Ink points").

If these changes are actually real, it's a massive change to the program, especially since I've always combined all my points into one of my Freedom accounts until I needed them, and then transferred them to an Ink account to transfer to the partner that I wanted. If all my points (right now, luckily only ~150k) are "stuck" in my Freedom account, they just lost all their value.

Please tell me that all these reps are misinformed and this is somehow just a glitch that will be fixed and my points will eventually go back to being freely transferable between my Ink and Freedom accounts. TIA!