Etihad Guest No: 10xxxxxxx

Dear Mr. xxxxxxxxxx,

Thank you for taking the time to contact the Etihad Guest Service Centre.

We take this opportunity to inform you that all requests for tier match shall be taken by our local ticketing office where the guest is located. This is to ensure direct and quicker handling of the request as the medium between the guest and the station will be eliminated. The medium refers to Etihad Guest Service Center.

All considerations of this nature are managed by our local sales representatives who will sponsor your tier upgrade following an evaluation of your request. We therefore request you to kindly contact your nearest local Etihad office in order to explore the possibility of a Tier status match.

Please ensure that you keep on hand a copy of your valid membership card with the other frequent flyer programme along with a copy of the latest statement which clearly indicates your current Tier level and send your Etihad Guest number to our staff for reference.

Our Global offices can be found at the below link:

http://www.etihadairways.com/sites/e...ages/help.aspx

Should you require any further assistance, please contact us.

We look forward to welcoming you on board!