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Thread: Mini TR for LHR-LAX in F on BA283
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Old Dec 15, 2014 | 3:46 pm
  #15  
Flier74
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Originally Posted by stu1985
Laurent Perrier Grand Siècle - LPGS.

Maybe best not mention the fact you got a free bottle when you write into BA. I don't think the CSM should have given it out and I don't think you'd want to get her into trouble!


I think that's what CIHY was getting at, plus it does not come cheap and really should not be given away left right and centre , for no apparent reason.
A bottle of it is not even seen as Service Recovery and if I would do so, I would document it.
Plus it will affect the availabilty to the Customers on the return sector. I would not be happy as a Customer if there is none left, because any of the Crew have given it to take off the Aircraft for no reason.
This could easily seen as misconduct if seen by someone in management.

Nevertheless I am glad you had such a nice experience
Last edited by Flier74; Dec 15, 2014 at 4:04 pm Reason: Added info
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