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Old Dec 15, 2014 | 3:23 pm
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Can I help you
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Originally Posted by stu1985
Laurent Perrier Grand Siècle - LPGS.

Maybe best not mention the fact you got a free bottle when you write into BA. I don't think the CSM should have given it out and I don't think you'd want to get her into trouble!
I agree, as nice as it was to receive if it wasn't documented and given for a service recovery reason I would worry that you have identified the CSM by giving the flight number and date.
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