Originally Posted by
stu1985
Laurent Perrier Grand Siècle - LPGS.
Maybe best not mention the fact you got a free bottle when you write into BA. I don't think the CSM should have given it out and I don't think you'd want to get her into trouble!
I agree, as nice as it was to receive if it wasn't documented and given for a service recovery reason I would worry that you have identified the CSM by giving the flight number and date.