When I first signed up with points.com I entered my America West and AA numbers, intending to do a transfer to AAdvantage. Then I got an email from points.com saying they couldn't access my AA account. I emailed them immediately and they told me it was a problem on AA's server and all was well and to wait a couple of days before making the transfer. I did just that and the transfer went through fine. It was my free transfer. I felt reluctant to give them my AA PIN #, and am thinking of changing it just to be on the safe side. My husband's account transfer went through fine, too. Have you emailed them about the problem?