I got a call from them today. They said they are really trying to catch up on the redemptions. I told her that I cashed in earlier than I wanted to because I was afraid they would be gone. She said they more than understand that sentiment with other loyalty sites going down. They have extra staff in from other departments to help member services get through this. We will see. I also told her that most of us are willing to be patient if our calls and emails would be answered. Being ignored only fuels the fire when we hear rumors, etc. This rep mentioned that they do read message boards. That shows that they care what we think.