Just had a near perfect experience with the Fairmont Platinum Desk call centre in New Brunswick moments ago.
The total time for my 'price match' (the agent's words, not mine) to be approved, by providing my Plat number and the OTA website, was....5 minutes. ^
I saved $69 CAD on the base rate at the Fairmont Waterfront and will hopefully get a renovated room for the next upcoming up.
Well done Fairmont, this process was much quicker than the Fairmont Princess Acapulco where it took a few days.