Originally Posted by
expatinglasgow
My mom scanned her original boarding pass for 17B, boarding, and sat down in that seat. She has the original boarding pass (and the "witness" in 17A - my dad).
Called back and got the same response. The upgrade shows as cleared so I'm being told she was upgraded.
This is kind of a unique case, I hope. Maybe this is one of those times you might want to try contact UAInsider. They seem to be able to clearly understand these type of problems in a way that other agents cant.