Originally Posted by
Often1
Not so. If OP's mom boarded before the UG cleared, it was absolutely the GA's discretion as to whether to go onboard, locate her and have her swim upstream.
Not true. On UA, you are expected to board. It is not a waiver of the upgrade.
But this circumstance is a good reminder that best practice is to check in with the GA if you're in the running for the upgrade. I'm not saying that's what OP's parents should have done though; I can't really see my mom doing it, for example. And at the end of the day this was a GA fail.
Originally Posted by
expatinglasgow
Called back and got the same response. The upgrade shows as cleared so I'm being told she was upgraded.
Don't give up. Keep asking for supervisors. E-mail 1kvoice. pm UAInsider. Whatever it takes.