Hello All,

Just off the phone with a 1K rep and I couldn't get a resolution to the following problem. Suggestions most welcome.

My folks were flying IAH-MUC yesterday and I applied GPUs to their tickets. About 45 minutes prior to departure, I checked and they were #1 and #2 on the list. They went ahead and boarding the flight. I checked the list again about 20 min prior to departure and my mom's upgrade had cleared. I figured at least one got to ride up front.

This morning I had an email from my mom saying the ride in economy class wasn't too bad and thanks for trying on the upgrades. A couple of email exchanges and it seems like no one told her she had been upgraded. She rode IAH-MUC in seat 17B though she was assigned 1A.

It seems odd that a) the upgrade cleared but no one told her pre-departure and b) 1A went out empty and no one thought to check with her at any point during the flight.

When I talked to the 1K rep, the answer was, "The upgrade cleared." I tried to explain that my mom never knew this.

Is there any recourse here to get the GPU back?