Hello all....

I finally received an email response from Sue Chenowyth. I actually sent a second, detailed email to her requesting that my account be cancelled, and that the previous charges be reversed. I expressed to her my disappointment with the milesbar not being rolled out, and that I was essentially paying for something that was nonexistent.

Her reply to me was that the billing department would no longer be charging my account the monthly fee. She even went so far as to say that she "managed to keep [my] elite platinum account [open] at this time at no monthly fees".

From the context of the rest of her reply, I guess this means my account will remain open, but I won't be charged until the milesbar is rolled out and I can begin to see the benefits of the program.

Has anyone else received such a response??

Just as a suggestion in case a flurry of emails are sent to Sue asking her to do the same: please don't reference me or that it was done for someone else!! Simply express an extreme lack of confidenc in the program and that you won't continue paying for something that you aren't getting.

Good luck to everyone else --- hopefully they will do the same for you.