Originally Posted by
tmac100
Moral of the story? Why it is simple: Reciprocity IS Rewarding! I think sending off a complement to the "higher-up boffins" is an excellent idea. When I do so, I also state that someone in HR really saw great potential when the particular FA was hired/selected from the applicant pool. Before I seal the note, I (usually) ask that the FA and CSD both read my comments when they have time. Occasionally I do get a note back from the "higher-up boffins". Good work deserves recognition - only takes a few minutes and it makes "them" feel good after a busy flight with cranky, sometimes demanding, passengers and ....
Actually the entire flight I felt like I had been confused with someone very important

Not sure if the other J passengers got that but it was all round perfect service.