ditto on cordelli's experience. Last Sat I was in at 2:00, selected my reward, which showed all (27 of 27) being available. I hit the redeem button, and my pc then hung for a couple of hours with no response, so I disconnected, logged back in and ... voila! Now 0 of 27 available. I sent a note to etour, and received a response something to the effect that they were aware of the problem and hoped to make some additional changes in the next several weeks to improve the matter.