Originally Posted by
agehall
I've pretty much given up on suite upgrades. Hilton simply does not deliver on this benefit and quite frankly, I'm very disappointed. I've gotten one suite upgrade in about 100 stays as Diamond.
The closest the hhonors T&Cs come to suggesting that suite upgrades are a benefit of the program is where they say that
"Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors, or suites, as identified by each property." So it is a kitchen-sink policy (like almost all the hhonors T&Cs) and each property has full discretion. I agree that if hhonors wanted to be more competitive they would need to strengthen this benefit.