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Old Dec 10, 2014 | 2:24 pm
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chrism20
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Originally Posted by mediator
I'm in the process of booking a room at Holiday Inn Express Bali Raya Kuta for stay on Dec.20. There are several rates available. Interestingly, the "Opening Special" rate states "

DESCRIPTION:
OPENING SPECIAL RATES FOR LIMITED PERIOD WITH FREE BREAKFAST AND FREE WIFI.RATE IS NON REFUNDABLE FOR ENTIRE STAY AND CREDIT CARD WILL BE CHARGED BETWEEN TIME OF BOOKING AND DAY OF ARRIVAL.

But the cancellation policy says:

Canceling your reservation before 6:00 PM (local hotel time) on Saturday, 20 December, 2014 will result in no charge.

Which one should I trust?
I've only ever used opening rates in the UK. I've had a quick look back through my confirmations for Dumfries, Darlington and London West and they were all non-refundable.

Not sure if that helps you though. If you think you may need to cancel its probably best to contact the hotel direct and ask.
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