If she cleared the pax into confirmed space, she should have collected it!

Of course she should not have done that but have armed pax with "being buzzed" at the gate.

But I suppose of the improved system supports none of these features.

The old one did just fine. I had agents clearing me 22 hours out (upon irrops), stapling the SWU to the F or Biz departure management card they issued me. At the gate I then traded the DM for a proper BP.