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Old Dec 9, 2014 | 5:01 pm
  #9  
LTN Phobia
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Originally Posted by callum9999
I don't mean to grill you, but I always find these comments a bit odd (in any scenario, not just with airlines). People who "serve" me, whether this be in Aldi or Harrods, BA or Ryanair, generally fulfil all those qualities. They kinda have to, what with it being their job!
There is "normal level of good" which is a basic requirement in any customer-facing situation, and there is "something that feels extra good". A "normal level of good" is almost always on offer where-ever I am, but not "something that feels extra good".

It is when something feels extra good that deserves recognition. It's often not something that is easy to describe in words.
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