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Thread: Do BA keep a record of who checked someone in? (Sent a thank you without name)
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Old Dec 9, 2014 | 4:55 pm
  #8  
callum9999
 
Join Date: May 2011
Posts: 2,379
Originally Posted by LTN Phobia
Thank you for the info. I hope it reaches the agent (and his manager) in question.

Nothing unusual was done at check-in (no strange seat juggling, op-ups etc), but the way he handled the check-in was just how I'd imagine a perfect check-in experience would be.

What was even nicer was that it wasn't even in the premium check-in section, and until he looked at my booking he didn't know that I was in F or GGL (I handed him my passport) but he handled the whole process like he was checking in a highly valued customer. I really loved that aspect of it, not in a DYKWIA way, but because it showed that he treated everyone with a real welcome, warmth, courtesy and helpfulness.
I don't mean to grill you, but I always find these comments a bit odd (in any scenario, not just with airlines). People who "serve" me, whether this be in Aldi or Harrods, BA or Ryanair, generally fulfil all those qualities. They kinda have to, what with it being their job!

Am I just absurdly lucky (or much easier to please!)?
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