Chix,

sadly I have to agree with you now. I thought they had decent CS until lately, but now, after 3 emails and as many phone calls, I am no closer to getting the points posted. I tried calling the 800 # posted on their web site, and I got a return call the first two times, from a rude rep (Robert) who had absolutely no intention of doing anything about the missing points. His main goal was to get me off the phone. I'd just let it go, if it weren't that they're holding several thousand points. So, I'm determined to persist. Does anyone out there have a phone # where I can talk to a real person (not this 800 # where you can only leave a message)? Or an physical address? Would it be worth contacting BBB about it? Has anyone had a problem like this with them, and how did you solve it?