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Thread: Do BA keep a record of who checked someone in? (Sent a thank you without name)
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Old Dec 9, 2014 | 4:23 pm
  #5  
LTN Phobia
Moderator: The British Airways Club
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Thank you for the info. I hope it reaches the agent (and his manager) in question.

Nothing unusual was done at check-in (no strange seat juggling, op-ups etc), but the way he handled the check-in was just how I'd imagine a perfect check-in experience would be.

What was even nicer was that it wasn't even in the premium check-in section, and until he looked at my booking he didn't know that I was in F or GGL (I handed him my passport) but he handled the whole process like he was checking in a highly valued customer. I really loved that aspect of it, not in a DYKWIA way, but because it showed that he treated everyone with a real welcome, warmth, courtesy and helpfulness.
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