Originally Posted by
emma69
I'm afraid I think this comes down to personal responsibility in my book. Sorry.
Based on the facts as written in the OP, I agree with this. ^
Originally Posted by
will2288
I tend to agree, but the issue is somewhat complicated by the non-working overflow device.
Without knowing the extent of the flood it is hard to say, but charging $200 for the cleaning seems a bit steep, if all they used were towels. I think it is fair for you to be responsible for damages, however.
Perhaps they can be flexible on the cleaning fee, but you ought to pay for any damage caused.
Hard to say without knowing more details, but getting the carpet dry was probably the primary focus, so whatever they had to spend to avoid the potential for mold and mildew was probably necessary. I am not sure $200 is out of line since it was somewhat time sensitive.