Originally Posted by
thewanderingv
[Rant mode on]
Sorry Kiwibank and Air New Zealand, but my apologies for being many timezones away and having a card declined on me in a restaurant with no other immediate recourse to payments... I'll just suffer the humiliation in front of clients that I had invited to dinner, and call you again when it's convenient for you.
I agree it seems to be unreasonable not to have 24 hour support. And agree a constructive rant is worthwhile.
However, even with 24 hour support it would seem anyone is vulnerable with having only one means of payment at their disposal. In this situation for example, a best case scenario would be to ring the 24 hour number, have the issue sorted and the card 'unblocked' allowing payment. I think this might still be a little humiliating in front of clients (and take more than a few minutes). I'd rather have a plan B payment option up my sleeve (another credit/debit card, cash etc).