FlyerTalk Forums - View Single Post - ARCHIVE 2012-14: Award Change for date, time, routing, co-terminal, cost, all changes
Old Dec 9, 2014, 6:33 am
  #6  
Rover75
 
Join Date: Jun 2011
Location: BOS
Programs: UA Gold Premier, AA Life Platinum 3MM, Hilton Diamond, Hyatt Platinum, Amtrak Select
Posts: 75
Change Fees on AA Award Tickets

The disclosure language at the AA website says:

A $150 USD charge or additional miles will apply for a change to an eligible origin or destination on a MileSAAver or AAnytime award, (waived for AAdvantage Executive Platinum members using miles from their account).

It turns out that "eligible origin or destination" includes any and all intermediate points on a multi-segment trip.

I discovered this recently when-- after a schedule change-- I attempted to change the flights for an upcoming trip from Boston to Berlin that my wife and I are taking next year using AAdvantage mies. We are currently booked BOS-LGA/JFK-TXL. For my wife (who is not EXP and uses her own miles) to rebook BOS-JFK-TXL, she will have to pay a $150 change fee.

(I specifically asked no fewer than three separate EXP agents whether this would mean a change fee was applicable if -- for example -- a non-Executive Platinum flyer changed an award itinerary from BOS-ORD-LAX to BOS-DFW-LAX. Everytime the answers was "yes, the fee would apply".)

While I think the rule is annoying, I am actually more disturbed that the disclosure is not transparent. To me "origin" and "destination" simply do not describe the intermediate transfer points on a multi-segment itinerary issued from a single award. But I am wrong.

Am I just late to the party? Do most AA frequent flyers understand that that is what AA means by "eligible origin or destination"?

Last edited by Rover75; Dec 9, 2014 at 6:53 am
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